Return and Refund Policy
At Treflik Solar , we strive to ensure your complete satisfaction with your purchase of our solar products. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
Returns:
- You have 5 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 10 days, depending on your card issuer’s policies.
Exchanges:
- If you need to exchange an item for a different one, contact us to arrange the exchange. You will be responsible for any price difference and shipping costs associated with the exchange.
- Items returned for exchange must be unused and in the same condition that you received them, with the original packaging and proof of purchase.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you.
- We may request photographic evidence of the damage or defect to assist with our assessment and resolution process.
Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Used or installed products
- Customized or personalized items
- Clearance or final sale items
Contact Us:
- If you have any questions about our Return and Refund Policy, please contact us at info@trefliksolar.com /085918 06411 .
Thank you for choosing Treflik Solar . We appreciate your business and are committed to ensuring your satisfaction with our products and services.